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Terms and Conditions

Your AQUAH™ tankless water heaters come with a manufacture warranty, which guarantees the item is free from defects in workmanship and materials and covers replacement of defective item/parts within the coverage time after the date of delivery. However, this warranty shall not apply to misuse, abuse, accidental damage, unauthorized repair or alterations of this item.

The Heat Exchanger

For GAS tankless water heaters:
If the heat exchanger fails within five (5) year after the original installation and operation, GNK Entperises will furnish a replacement heat exchanger.

For ELECTRIC tankless water heaters:
If the heat exchanger fails within three (3) years after the original installation and operation, GNK Entperises will furnish a replacement heat exchanger.

This warranty will not apply:
1. To defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instructions provided.
2. To damage or abuse, accident, neglect or freezing and other acts of nature.
3. To damage resulting from operation with either the flame sensor rod or overheat sensor removed.
4. To failure of the heat exchanger resulting from the operation of the water heater in a corrosive atmosphere or at water temperatures exceeding the maximum rating, or if the water heater is not supplied with portable water.
5. To defects or damage cause by any attachment or modification, including any energy-saving device.

All Other Parts
If any other part fails within one (1) year after original installation and operation, GNK Enterprises will furnish a replacement part free of charge.

Shipping Costs
Any parts or product claimed to be defective must be shipped freight prepaid to GNK Enterprises and the repaired or replaced product or parts will be returned to the sender freight at customer's expense.

Service Labor Costs
This warranty does not cover any labor costs associated with services, removal or re-installation of part(s). All such costs must be borne by the Purchaser. Additionally, this warranty does not cover any labor costs associated with services, removal or re-installation of the original water heater or a replaced water heater.

How to make a claim
Any claim for warranty parts should be made to GNK Enterprises. In most cases, GNK Enterprises will be able to promptly honor your claim. However, all replacements are made subject to validation by GNK Enterprises of in-warranty coverage. The damaged or defective item must be made available in exchange for the replacement.

No one is authorized to make any other warranties on the behalf of GNK Enterprises. It is expressly understood that GNK Enterprises' replacement warranty shall be in lieu of any and all other warranties, express or implied, including warranties of merchantability or fitness for a particular use or purchase, and further that we shall not be liable for any loss or damage directly or indirectly arising from the use of the hot water heater, or for any consequential damages arising from such use , (including damages from water leakage). GNK Enterprises' sole liability with respect to any defect shall be for the replacement of the defective part(s).

Jurisdictional Provision
The laws of the State of Ohio control the provisions of this document. By purchasing this product the buyer subjects itself to the jurisdiction of the laws of the State of Ohio and agrees that place of suit shall be in Union County, Ohio, USA.


It is the buyer's responsibility to check out whether the use or operation of this prodcut is in compliance with any applicable local rules, codes, and regulations. Except as provided in the foregoing descriptions, the seller makes no express or implied representations or warranties with respect to the merchantabilithy or fitness of this product for a particular use or purpose. The details, specifications, and information provided herein are the complete and final information and data available with respect to the product. Do not assume the existence of any facts, data, or information that is not expressly stated herein. The seller only warrants the information provided here. if you purchase under certain assumptions which are not expressly and explicitly stated herein, you purchase at your own risk and with no recourse to the seller.
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